POPIA & privacy.

Privacy Notice

Last updated: 7 October 2026Applies to: thecellcguy.co.za

The Cell C Guy is operated through authorised Cell C franchise businesses serving customers from Cell C The Glen, Cell C New Market Mall and Cell C The Verge. This notice explains how personal information is collected and used when you browse the website, request sales assistance, apply for Cell C services, purchase a Tourist eSIM or contact our team.

Important: we collect only information needed for a defined purpose. Certain information may have to be retained where Cell C, RICA, tax, fraud-prevention or other legal requirements apply, so deletion rights are not absolute.

1. Information we may collect

Contact details such as name, email address and mobile number.
Sales information such as the deal, upgrade, port, SIM-only or business service you are interested in.
Business bill-check information you choose to upload, including service-provider invoices, mobile numbers, plan charges, usage, contract information and account-level billing details needed to assess your current mobile spend.
Application and RICA information where required, including identity details, nationality, South African address information and supporting documents.
Transaction information needed to process a payment. Card credentials are handled by the payment provider and are not stored by this website.
Technical information such as browser/device type, pages visited, referring source and campaign parameters. Analytics is loaded only after the relevant privacy choice.

2. Why we process information

We process information to respond to enquiries, help customers select Cell C products, analyse business mobile bills and prepare requested comparisons, complete applications and upgrades, comply with RICA and other legal obligations, process payments, prevent fraud, provide support, attribute leads to marketing campaigns and improve the website. Business bill-check uploads are used for the requested account analysis and sales follow-up, not sold to third parties.

3. Who is responsible for this website

The Cell C Guy website is operated through the authorised Cell C franchise businesses trading from the following locations. Depending on the service requested, the relevant franchise/store entity responsible for that transaction may process the customer’s information together with Cell C where applicable.

Cell C The Glen: The Glen Shopping Centre, corner Orpen Road and Letaba Road, Oakdene, Johannesburg, 2190.
Cell C New Market Mall: New Market Mall, Heidelberg Road, New Market Park, Alberton, 1449.
Cell C The Verge: The Verge Shopping Centre, 100 Linksfield Road, Dowerglen, Johannesburg, 1609.

4. Who information may be shared with

Where necessary for the service requested, information may be shared with Cell C, the relevant authorised franchise/store entity, payment processors such as PayFast, hosting and communications providers, analytics/advertising providers where you have consented, and professional or regulatory parties where required by law. We do not sell personal information.

5. RICA and identity documents

Identity and address documents submitted for SIM registration are collected for RICA and activation purposes. Access should be limited to staff or service providers who need the information for that process. We retain information only for the period required by applicable law, Cell C processes and legitimate operational or dispute-resolution needs.

6. Business bill-check documents

Invoices uploaded for the Business Mobile Bill Check are stored privately and access is limited to authorised people and systems involved in the requested analysis. The website is configured to remove these uploaded bill-check records after 30 days as part of its scheduled retention process, unless information must be retained separately because you proceed with a formal proposal, transaction, legal requirement or dispute-resolution process.

7. Cookies, analytics and advertising

Necessary storage is used for security and site functionality. Google Analytics 4 and Vercel Web Analytics are used only after analytics consent. Marketing pixels are used only after marketing consent. Analytics events are limited to website usage and conversion behaviour; application identity documents, signatures and other sensitive RICA information are not intentionally sent as analytics event data. You can change your choice at any time.

8. Security

We use HTTPS, restrictive browser security headers, access controls and data-minimisation practices. We will never ask for your banking PIN, password or one-time password (OTP) through this website. No internet system can be guaranteed absolutely secure, so suspected incidents are investigated and handled in line with applicable legal obligations.

9. Your POPIA rights

Subject to applicable law, you may request access to personal information held about you, ask for inaccurate information to be corrected, object to certain processing, request deletion where no legal retention obligation applies, or withdraw consent for consent-based processing.

10. Contact and complaints

For privacy or data-related requests, contact orders@thecellcguy.co.za. You may also contact or lodge a complaint with the South African Information Regulator through its official website at inforegulator.org.za.

11. Cell C terms

Cell C products and services remain subject to Cell C’s current official terms. See Cell C Terms & Conditions and the Cell C coverage map.