Clear terms before you pay.
1. Your order and availability
Products, prices and availability shown online are an invitation to place an order. Before secure payment is opened, we recheck the selected items and the total. If an item becomes unavailable after payment, we will contact you promptly and offer a suitable replacement, a reasonable wait for stock, or a refund.
Accessory recommendations are based on the handset and product information available to us. Please check the handset model shown in the order summary. If you are unsure about compatibility, contact us before paying.
2. Prices and payment
Prices are displayed in South African Rand. Delivery charges, if any, are shown before payment. Payment is processed by PayFast; we do not receive or store your card details. Payment is only treated as received once it has been verified by PayFast.
3. Delivery, collection and fulfilment
After verified payment, your order is assigned to a team member for supplier ordering and fulfilment. We will confirm the fulfilment method, delivery address or collection arrangement with you. Delivery dates are estimates unless we confirm a date in writing. Please inspect the parcel and report any visible damage or missing items as soon as reasonably possible.
4. Cancellations, returns and refunds
Accessory returns are handled by The Cell C Guy. To request a return, email orders@thecellcguy.co.za with your order reference, the item you want to return and the reason for the return. Contact us as soon as possible if you need to cancel or change an order.
Change-of-mind returns
You may request a change-of-mind return within 7 calendar days of receiving your accessory. Our standard change-of-mind policy covers unopened, unused accessories in their original packaging. This condition does not limit any statutory cooling-off or other consumer right that applies to your purchase.
How to return your accessory
- Store drop-off: you can return the accessory at our Cell C stores at The Glen Shopping Centre, The Verge or Newmarket Mall. There is no return delivery charge for bringing the item to a store. Bring your order reference and proof of purchase.
- Courier return: email our orders team for the correct return address and instructions before dispatching the parcel. For an eligible change-of-mind return, you pay the direct return courier cost.
We will confirm the return instructions with you. A return request made within the applicable window remains valid while those instructions are being arranged.
Defective, damaged or incorrect goods
If your accessory is defective, damaged or not the item you ordered, contact our orders team so we can arrange an assessment and the appropriate return, repair, replacement or refund. The 7-day change-of-mind window and unopened-packaging condition do not restrict your statutory rights for defective or incorrect goods. Return costs in these cases are handled in accordance with applicable South African consumer law.
Refunds
Eligible returns may result in a refund or an exchange, as agreed with you and subject to your statutory rights. Applicable online cooling-off cancellations are refunded within 30 days of cancellation, without a restocking or administration fee; only the direct cost of returning the goods may apply. Other refunds are processed within the period required by applicable law.
Nothing in these terms limits rights under the Consumer Protection Act or Electronic Communications and Transactions Act that cannot lawfully be excluded.
5. Defects and warranty
Where a product has a manufacturer or supplier warranty, we will assist with the warranty process. Keep your proof of purchase and the product packaging where possible. Warranty assessment may require the product to be inspected. Your statutory rights remain unaffected.
6. Supplier products
Some accessories are sourced from third-party distributors, including Gammatek. They are a supplier to us; your retail purchase agreement and your support contact remain with The Cell C Guy. Distributor catalogues and product specifications help us identify compatible stock but do not replace these customer terms.
7. Communication and privacy
We may contact you by email, telephone or WhatsApp about your order, payment, fulfilment and support. Our handling of personal information is described in our Privacy Notice.
8. Need help?
For an order, cancellation, delivery or warranty query, contact orders@thecellcguy.co.za or WhatsApp us on 061 800 1010. Please include your order reference.